Internet Tech Support Representative
- Price : $11-12/hour + Commission
- City: Gulf Breeze
- State: Florida
Description:
$1,000 Signing Bonus in first 6 Months!
General Responsibilities: Specific Responsibilities: Preferred Experience/Skills:
Respond to high-speed and phone service related calls. Assist current and future high-speed and phone customers by answering questions related to service, pricing and configurations. Assist current high-speed and phone customers with service-related problems including hardware and software configurations. Primary contact, residential.
• Answer questions regarding service features, options and pricing.
• Walk customers through common hardware and software configurations to maximize product functionality.
• Troubleshoot basic network and modem functionality.
• Answer questions regarding use of service with various hardware and software platforms.
• Schedule on-site service calls when necessary.
• Escalate appropriate technical issues to Internet Technical Support Associate group.
• All other duties as required or assigned.
• Entry level; 1-2 prior work experience in customer facing technical role preferred.
• High School Diploma or equivalent required; Associates/Bachelors Degree Preferred
• Cable industry experience preferred.
• Experience with common internet software including Netscape Communicator, MS Internet Explorer, MS Outlook and MS Outlook Express preferred.
• Must be a flexible, independent, self-motivated problem solver who can consistently work and enjoy a fast pace.
• Must be able to work under strict guidelines.
• Microsoft Office experience a plus.
• Strong organizational skills.
• Strong communication skills in a professional atmosphere.
• Ability to work flexible hours including, evenings, weekends, holidays and overtime as required.
For Immediate consideration, apply through the company website using the link below:
"https://chj.tbe.taleo.net/chj04/ats/careers/requisition.jsporg=MEDIACOMCC&cws=1&rid=10557" target="_blank">https://chj.tbe.taleo.net/chj04/ats/careers/requisition.jsporg=MEDIACOMCC&cws=1&rid=10557
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law.